This is the most disgusting excuse for…
This is the most disgusting excuse for customer service I've ever seen. Agoda lead new customers to believe that you can find competitive rates and cancel at any point to make another reservation. I was meant to be going to Surfers Paradise to propose to my partner though now I can't due to a complete lack of empathy understanding of agodas on site faults. I paid for what I believed and what clearly stated Surfers Paradise turned into rainbow bay by the time the email receipt came. Agoda stalled me to the no refund date then stated it was my banks fault, then stated my money was not there and no transaction from my card was showing. They waited for my payment to process and then refunded instead of cancelling the transaction from agodas end. So I had to wait for the 7 day refund period from my bank. Pathetic service provider, ignorant and arrogant. With no support. Lastly whilst I was pushed to my absolute limits and having an argument with one of the 6 people I spoke to I let it slip that I was going on holiday to propose and my partner had just walked in the house. Thanks Agoda for the misery caused and holiday I now can't go on. You're all incompetent.