Unable to request a refund/ replacement
Extensive products with unsatisfactory customer support. We purchased a chair through their online shop, and it arrived in a box with absolutely no protective covering. As a result, one leg of the chair was completely destroyed: cracked and split into two pieces. We contacted customer support within just 15 minutes of delivery to replace the item, yet we never received any response. We repeatedly tried reaching out through multiple email addresses and phone calls, but no one answered. Being completely ignored after receiving a clearly damaged product is extremely frustrating and totally unacceptable.