Atrocious Customer Service
Front Door Pro contacted me to follow-up on a matter regarding payment for recent installation of a Moen Water Main Shutoff valve, which is now required for homeowners to have before any insurance company will provide coverage in the state a California. The installation was completed on 10/17. At the time, Front Door Pro stated that payment for installation of the valve was processed using the credit card on file which was provided in advance by myself. Apparently, the payment was never processed. Front Door contacted me to further pursue leaving a phone message, to which I promptly responded. I was told that payment of $381.27 was not received/processed by them. I was placed on hold multiple times for several minutes and transferred to three (3) different departments before finally landing with a gentlemen named Mario, who could not have been more terse and condescending. I was simply attempting to resolve a payment processing matter and received the third degree from each of the three (3) individuals with whom I spoke. None of the three (3) seemed to be on the same page. This was my second (2) encounter with Front Door Pro personnel and each encounter was met with a combative tone and no empathy whatsoever. "I am following-up with you to resolve a payment matter which may possibly require making a $400 payment to you and what I am receiving in return is a combative tone and attitude suggesting that your internal ineptitude is my fault...are you kidding me?' Bottom line: This was by far one of the worst customer experiences of my life. I am dumbfounded that each individual with whom I interacted at Front Door Pro actually exuded a similar dismissive attitude and condescending tone during interactions over the phone well deserving of a 1-STAR rating. ONE OF THE WORST EXPERIENCES OF MY LIFE!!! Do not, under any circumstances, do business with Front Door Pro! This was my first (1st) and ONLY encounter with them, and I can assure you it will be my last!