Poor planning delays repairs
The company may do good work but they do not know how to plan your repair, they cannot multitask. They knew in June that they needed wall paper repair and in September they looked for someone. One person took the old paper off and a week later someone else put wallpaper up. It looked good but my job should have only taken a month. I had to rag at them. Communication was an issue as they failed to contact the insurance company when they needed more money. I fired them. Don't sign the contract saying they are going to bill you $95 for lost labor time if you let them go.