You will NOT get your money back
Ordered slippers for relief of Plantar Fasciitis. These were size 11 UK (46 EU). What arrived was Extra Large size 12-13 UK, contradictingly with EU size 46. Asked for refund as they were no good for me. Was instructed to provide picture, & bizarrely one showing me wearing them, however I did this showing where on the slipper my big toe ended...about an inch½ short of slipper end. I was offerred a 20% refund, which I refused. Over a few days to & fro emails, I was given a final offer refund of 40%. It was quite clear they had no intention of giving a full refund, so I reluctantly accepted it.