Terrible Customer Service
Ordered a pair of shoes for my son. UK size 7 (US size 8). Received an email to say that they were advertised with the wrong size and would I like a size 7.5 or my order cancelled. As I had initially ordered in the UK size, I presumed that this meant UK size 7.5, and so asked them to proceed. Despite 2 emails, I received no reply. Then I realised that they were US size 7.5. Again, emailed apologising for my mistake and requested cancellation as was offered to me. 2 emails later, still no reply. The shoes are still stuck at the same status and I am getting the feeling that I have been ripped off! Update: Received the message below, but not sure what another email will do, given that there are already 4 that haven't been answered