Didn't receive policy
I recently bought a FWD product but didn't receive my policy via email for 2 days ! I called the customer service and after emailed to FWD about the 'missing policy', Aisyah attended to my case promptly and help to retrieve and attach my policy to me. It's was a relief as I was worry why FWD didn't email the policy to me despite payment being made to FWD. Thanks Aisyah for the prompt action to resolve customer concern. Henry Kwok