Warning
Warning Do not buy the The Hynova AX1 Automatic Smart Bidet toilets Big savings on quality furniture, faucets, lights and more home improvement & decor goods. Free & fast shipping on any order. It will not work in the UK because of your water pressure you need to buy extra bits to make it work it will not work out the box And they will not give you a refund I wanted to get a full refund on both my toilets I'm out to pocket now £1000 They sent me this email Dear Esteemed Customer, Thank you for providing the additional information regarding the two toilets. For the uninstalled toilet, we can assist with arranging a return. However, the carrier requires the item to be placed securely on a pallet before collection. Could you please confirm whether you have access to a suitable pallet and can prepare the packaged toilet accordingly? Please also note that, strictly in accordance with our return policy, the applicable return shipping charge for the uninstalled toilet would be deducted from the final refund. Regarding the installed toilet, we are generally unable to accept a return once a sanitary product has been installed and used, due to hygiene considerations. Based on the information currently available, the flushing issue appears to be related to the incoming water pressure rather than a defect in the toilet. The model you purchased is a tankless toilet, and the water supply from the angle valve must be capable of delivering at least 5 litres within 15 seconds for the flushing system to operate correctly. Please test the flow directly from the angle valve to confirm whether it meets this requirement. If the available flow rate is insufficient, we recommend either: Installing a suitable water-pressure booster pump; or Selecting a toilet with a built-in water tank, which is less dependent on the property’s direct water pressure. For the installed toilet, although we cannot accept a return, we can offer a 20% partial refund as a goodwill gesture, allowing you to keep the product. Please confirm: Whether you have access to a pallet for the return of the uninstalled toilet; and Whether you would like to accept the 20% goodwill refund for the installed toilet. We look forward to hearing from you. Best regards, Homary Customer Care +7 UK refund law gives you clear rights to a refund based on the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013: you are entitled to a full refund within 30 days if goods are faulty, a 14-day cooling-off period for online change-of-mind purchases, and sellers must pay refunds within 14 days of the return. [1, 2, 3] Faulty Goods (In-Store and Online) 30-Day Right to Reject: Full refund if goods are broken, not as described, or not fit for purpose. Up to 6 Months: Retailers get one chance to repair or replace the item before you can demand a full refund. After 6 Months: You can still seek a repair, replacement, or partial refund, but you must prove the fault was already present when you bought it. [1, 2, 3, 4] Online and Distance Shopping (Change of Mind) 14-Day Cooling-Off Period: You have 14 days from the day after you receive your goods to cancel an online order for any reason. 14-Day Return Window: You have an extra 14 days to send the item back after telling the seller you want to cancel. Delivery Costs: Sellers must refund standard delivery costs, though they can make you pay for return postage if stated in their terms. [1, 2, 3, 4, 5] High Street Stores (Change of Mind) No Automatic Right: Shops do not legally have to give refunds if you just change your mind, buy the wrong size, or don't like a color in a physical store. Store Policies: If a shop has a published returns policy, they must legally follow it (such as offering an exchange or credit note). [1, 2, 3] If you have a specific problem, tell me: Did you buy the item online or in a physical shop? Is the item faulty or did you change your mind? How long ago did you buy it? I can give you the exact steps to get your money back. Accepting returns and giving refunds: the law - GOV.UK You must refund the customer within 14 days of receiving the item back. They do not have to provide a reason. You cannot deduct any fees from their refund, unle... GOV.UK I will be taking this further