Trials automatically roll into plans w/no advance notice - but responsive customer service
I am updating my review to 3 stars, because the company's customer service is very responsive and took my original review seriously. They reached out and asked me how they can make it right, which included discounts and other training materials, along with a refund of the renewal. I can not (in good conscious) give it higher than a 3-star rating, as I never actually used the service. So I cannot comment on how effective or user-friendly it is. Website seems easy enough to navigate, which is a plus. *************************************************** I had signed up for a paid trial and after realizing I didn't really have time for it, I had cancelled. Unfortunately, I did not hold onto the cancellation request for the last 5 months. And I had not realized the cancellation was not completed, as I got charged for the next 6 months. (Yes this was my fault for not keeping the confirmation). I reached out again, as I was charged $120. However, it is stated in the Terms of Use: "A trial subscription provides you access to the Service for a specified period, as it is outlined when you sign up for the trial. Unless you cancel before the end of the trial, your access to the Service will automatically continue and it will seamlessly transition into the subscription plan. In such a case you will automatically be charged without further notice." *************************************************** I was fully expecting to take the $120 hit, since I did not confirm the cancellation several months ago, nor did I hold onto a copy of my request. The fact that they read reviews and reached out makes me feel better. I did ask that they consider changing their methods and start to email customers when renewals are coming up. But I would suggest anyone considering using The Doggy Plan to just mark their calendar for renewals and to hold onto confirmations (if need be).