After sales service is very poor
After sales service is very poor, there is no communication between learning advisor and the teacher. The teacher herself admitted this that nothing communicated to her despite important information has been passed on. The teacher promoted herself and asked if we would like to have extra class (i.e., 2 classes per week), I responded that I would consider but did not promise her right away. She discontinued lessons with my daughter since, this is a huge impact on my daughter as she has been asking for her until now. We have been given a new teacher, her performance is different than in the video the company showed us. She is inexperienced, just wanted to get through the class, not enthusiastic, had phone with her during the class and got distracted. She is just going through the power point slides which any parents can do at home, what is a teacher for? We have raised this concern to the learning advisor, she asked us to give the teacher another chance and we did. The learning advisor does not have efficient communication, often miscommunicate, misinterpreted or ended conversation with sorry and that's the end. We are still truly disappointed with the teacher. The learning advisor then went disappeared, she did not respond to us promptly. Customer service is not helpful, they can't communicate with the teacher, they can't provide money back, they can't find us a better teacher. Initially I was being reassured that they have many teachers available to teach overseas students and time difference should not be a problem, in fact, they don't have many teachers available.