Poor Communication
Very poor customer service and response time. After waiting a month for tracking information, I finally canceled the order. After three times contacting them and getting a canned "sorry for the delay" response, they finally admitted the watch my son wanted was out of stock and they couldn't give me a ship date. They did process the refund immediately, still waiting for it to show up in my PayPal account. (The only reason I gave the second star). Kind of happy it happened this way, because after reading comments on their FB page, the quality of the items isn't the greatest.