Boderry Buyer Beware — when seeking a refund
I should preface this complaint by pointing out that I have purchased five watches from this company, previous to the disaster surrounding my sixth purchase and I have been pleased with every aspect of these experiences. I ordered a new model in July, 2024. They did not indicate on the site that the watch was not ready to ship. Two months later, the watch arrived in-country. However, the customs policy in my country of residence changed during the period I waited for the watch to ship. As a result, the watch did not clear customs. After many emails back and forth with customer support, I was instructed to return the watch and await a refund. It seems that when watches are returned to Boderry for a refund, the company abandons the watch in customs at their end, The tracking information for the return showed that it was in the care of Singapore Post for more than a month, with no activity, or progress. When I emailed support@boderry, I was informed that Singapore Post was going to destroy the package and that I would not receive a refund because Boderry did not receive the watch. The procedure to destroy an unclaimed package in customs is common. This seems to be a calculated tactic on the part of Boderry since they already have the customer's money and could care less what happens to the merchandise — even when they have invited the return of the watch. I have initiated a complaint with CARE, a firm dealing with trade rights in Singapore, given that Singapore Post was the carrier. I am also going to initiate communication through legal representation with Boderry, in Guangzhou, as well. It is unacceptable to simply take a customer's money when a refund is requested. I should also point out that a 30-day refund limit is laughable when the watches very often do not even ship within that time frame. And if they do ship, many countries have rather slow customs clearance and thus delay the final leg of delivery sufficient to render any refund within the 30 days of purchase unlikely. One effort that must be achieved is to impress upon Chinese companies doing international export business is that a standard of consumer protection must be followed and enforced.