TRTrip.com★★★★★
Still no resolution – Trip.com keeps ignoring my questions
I am updating my previous one-star review because there has been absolutely no meaningful improvement.
Our flight for five passengers was cancelled, and despite numerous emails, Trip.com continues to send generic, irrelevant responses instead of addressing our specific questions about alternative rerouting and EU passenger rights. After repeated correspondence, we still have no satisfactory explanation or confirmed resolution.
Extremely disappointing customer service. I expect a senior manager to take responsibility and provide a meaningful response.
2026-10-21
TRTrip.com★★★★★
WARNING
WARNING: Think twice before booking with Trip.com!
Absolutely unacceptable customer service. Endless broken promises!
Our flight was cancelled, leaving five passengers, including two elderly people, waiting for a rebooking.
For over 48 hours, Trip.com has repeatedly promised updates, callbacks and decisions within 1–2 hours, 4–5 hours and 24–48 hours. Every single deadline has passed without a solution.
We have contacted customer service countless times, only to receive the same scripted apologies and empty promises.
Nobody takes responsibility. Nobody provides answers. Nobody resolves anything.
We are unable to finalise our travel arrangements because Trip.com keeps our rebooking request pending without providing a decision. Meanwhile, suitable alternative flights are selling out.
This is not customer service. It is an endless cycle of delays, broken promises and complete lack of accountability.
We trusted Trip.com with an international booking for five people. Instead, we have spent days chasing answers that never arrive.
I strongly advise others to think carefully before booking through Trip.com, especially if you might need assistance when something goes wrong.
We still have no confirmed solution. Absolutely unacceptable.
2026-10-18
