I wish ZERO stars was an option
If I could give them 0 stars, I would. This is the worst company I have ever dealt with. I received the item which was not like it was pictured and described AT ALL. What I thought I was buying was a true knit woven multi fabric fleeced lined open front poncho; and what I got was a printed zip up hoodie with the knit print on it, like literally a picture of knit fabirc on a cheap polyester hoodie. It was low quality and ill-fitting and nowhere in the pictures or description does it show the drawstring or zipper. There was zero communication after ordering with tracking or order number, it just showed up. The charge was to a weird LLC too not even named Alohahoo, Dominque something. After searching for it, buried on their website, I found the return info and followed their stated procedure which was to email them the order number prodcut name and reason and they would send the return slip. I did this, and then was asked to send photos, which I did. Then I was offered 40% and said not to worry about returning it. When I said this was unacceptable, that I just wanted my refund and to send it back, they offered 50%. I said no thank you, I want the return slip and a full refund, then they responded 60%. Then again after the next email exchange 70%. At this point I was furious and had already exchanged over a dozen emails. We are now at 23 emails exhanged and they refunded me $34 on a $62 order. That's NOT 70%! I am so frusterated and disgusted and hope they are shut down promptly as this seems to be a pattern and a SCAM!!! This company is absolutely horrible!!!!