5 star for tour guide, 2 star for trip advisor
12days 11 nights in Beijing Xian Shanghai This 2 stars not for our tour guide at Beijing & Xian. 2 stars given to our trip advisor - Liberman. 5 stars rate given to our Beijing tour guide name Ethan & Xian tour guide name Jerry. 5 star rate Beijing Tour (Ethan) He is our tour guide and also our professional photographer. Ethan provide excellent hospitality for my family (2 adults & 2 children). He explained very well on all the historical story in Beijing (Forbidden city, Great Wall, Bell tower and etc) and he is very helpful by helping me to get medicine when I'm not feeling well. Highly recommended Ethan if you are in Beijing. Xi'an Tour (Jerry) The children like Jerry very much and make them felt interested in historical of Xi'an. We have excellent day at terracotta city and ancient wall. We have an unforgettable moment with the children when at ancient wall by cycling 14km at ancient wall. Highly recommended Jerry if you travel with children. He took excellent photo on our photo as well. Jerry never rush us but keep reminding us to take our time to enjoy every moment with the family. During Shanghai tour, Jerry helped us by getting our new tour guide contact due to 2 days no reply from our trip advisor - Liberman 2 star rate - Trip Advisor Liberman Came to our surprise our Shanghai Tour guide got changed to other person but without any update from him. Texted him 2 days about this problem but no reply from him. Another disappointment was he arranged an attraction which is closed on our 1st day in shanghai and this was not informed in advanced. we didn't received any applogies but rudely replied us on our query. It felt insecure when we at foreign country when your trip agent is not replying and update you on any changes.