I have been trying to contact mars…
I have been trying to contact mars hydro for warranty on my reflector series grow light. I bought 2 and they worked great for starting seedlings for our spring garden last year. When it was time to start our fall garden seedlings, only one light worked. I called the customer service number and it goes right to voicemail. I leave a message. They text me back asking for my purchase reciept and email. I provide the info and they don't respond. I started the process again and they replied and said since I purchased from ebay, they would handle fixing the light for me and said I would hear back from them. I never heard back. Now it is almost 5 months later and still no answer. I found the product manual cleaning out a drawer today and it says there is a 100% 1 year warranty and limited 5 year warranty. The number on the brochure is the same number I have been calling for months. I still have the texts they sent me. DO NOT BUY FROM THIS COMPANY! THEY DO NOT STAND BEHIND THIER PRODUCT.