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Turned to be excellent! although panicking thinking it was a scam after booking

After booking yesterday a hotel in France for Christmass I found this reviews and panicked. On a hurry I called the hotel, send tones of mails, tried to cancel the payment in my bank. And finally surprise it was not a scam. Customer service via whatsapp was excellent, I expressed my hesitation about not having the hotel confirmed (I only booked half and hour before) and they beside giving me the booking number, contacted the hotel, told me that the hotel recepcionist was also going to send me the hotel confirmation and i received it, in less than 15 minutes. So, from my experience, although their web, social media and whatsapp profile picture (a cartoon) seems scam, they are far more profesional and care for customers more than other "good looking" travel agencies.