Non-Existent Support & Shady Practices
I purchased a Deko Tools Pressure Washer from Amazon back in May 2024. I used it twice for short periods with no problems. A few months later, I went to use it and it immediately started pouring smoke out of the engine and hasn't worked since. The washer is supposed to have a one year warranty so I've tried to contact them. They have no direct phone number so I've tried every email address I could find on their website and also their messaging service on their website but no one ever answers. So I'm out $150 for a pressure washer that I got maybe 20 minutes of use out of. They are also playing some sort of shell game on Amazon. The washer I purchased had high reviews when I bought it but now when I look at the item the reviews plummeted and the item is no longer sold. In fact several of their washers are only sold for short periods of time and then they release slightly different designed ones and ride that out until the review catch up with them. Their Amazon store also lists them as "Dekoktool" so a slightly different spelling but Amazon tells me their seller account registration information is the dekotools.com website and their support contact info is all the same as listed on their website. UPDATED 03/16/25: The same day they posted a reply to my review stating they stand by their warranty and would "prioritize" my case to find a solution I did as they asked - emailed them at the provided address with my order details. A month later and 6 additional attempts to contact them and all I received was one response that someone from their "Amazon After-Sales Department" would contact me ASAP - that response was 3 weeks ago. Also, since I'm updating the review I figured I would address the trickery they are playing with Amazon listings since their reply that they "periodically update them as we release improved models based on customer feedback and product advancements". This makes no sense. Do companies update their products? Of course. Do they redesign to an extent that they replace their current line of products on a nearly monthly basis? Maybe for some inexpensive products that don't cost a significant amount to retrofit machinery and produce the better products but definitely not pressure washers. Look at larger and actually legitimate manufacturers of pressure washers - their models are sold for years. They introduce new ones regularly but those have significant differences in specs and just because they release a new product they don't totally scrap and try to make a model disappear within a month. This is an obvious game they are playing on Amazon. They create crappy products - probably brand and list them under different manufacturer names, sell a certain amount and then either shuffle the models and change their branding to make them look "new" or make tiny cosmetic changes, push it out and then rush to take down the old product listing pages. I would advise not purchasing their products, nor any that look striking similar to the one you might be interested in because chances are it's nearly the same product from the same ultimate manufacturer who will unashamedly provide no support.