Not Great But Customer Service Saved Everything
My order arrived. It was too heavy for me to unpack. It was folded in three and then folded in half and stuffed in a plastic bag. My son helped me to lay the rug down. There is no "rug texture". It feels like felt. It is very heavy/bulky so I can't imagine this going in a normal washing machine. The worst part was the white lines in the areas where the rug was folded...no color, just white lines. White lines across the top where it was folded. I was given a refund after this review. Customer service stepped up and I'm thankful. The rug will be donated to a place that gives the homeless a chance of a home.