Horrible customer service
Horrible customer service. Had a door hinge replaced for my top loader LG washer. Technician who came out was very nice and did a great job with replacement however, I'm later noticed that in opening the lid of the washer that I am hearing the same popping noise that I was hearing before the hinge broke. Called to ask about a warranty of the work done as I was not provided this information prior of 30 days. Only 1 day past the 30 days in reaching out and spoke with Gerri who advised was able to get approval to have a tech come out just to recheck the installment of the hinge and received both a call and text of approval and a timeframe of when a tech would be coming out(next day) when the tech didn't show within the promised timeframe, I reached out to customer service and was told since it was 2 days past the 30 day warranty(granted approval was provided the day before) a tech would not be coming out. Then I was given another excuse because the part was not provided by them(granted it was ordered from LG, the same part that the tech confirmed they would have ordered) then I asked if Gerri could call me back as the rep I spoke with was very rude and incompetent. I had Very bad experience due to not receiving a service as promised, no call back and the company just did not honor to do what they said they would do. I would definitely not use this company in the future and will go with their competitors who might be a little more expensive but would get a much better customer service experience and a company who will honor their service and make it right for the customers.