Review after using for a month
I held off on writing a review until I had used the machine for over a month. Customer service has been excellent - when I first made inquiries they answered promptly even though it was a holiday. They also took the initiative to explain pricing, taxes and shipping fees. Even after I received the machine, they have answered any questions I have had very promptly even when some of the questions were already answered in their user guides. They also have a group chat where anyone can ask questions, which has been very informative and helpful for me.