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Terez Addington

美国

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Target

This is a cautionary tale

This is a cautionary tale: I am currently recovering from a minor stroke and, last week, for the very first time, bought an item online to be delivered to my apt. I inadvertently transposed my apt. number. On July 29, 2026, I contacted Target about the wrong apt number and inquired about resolving this. I asked if I could receive a refund/credit, or pay an additional delivery fee to be delivered to the correct address. I was told to contact my financial institution for a refund. My financial institution replied that Target had to issue a refund/credit. Target customer service also said the driver noted the pkg. was delivered and took a picture of the pkg. in front of A door, not my door. Customer Service advised the transaction was closed, and the conversation abruptly and rudely ended. The primary issue is the apt number on the package is not a number on ANY APT in this entire complex. So, the driver delivered the pkg. to a random apt that does not exist, meaning the driver mislead Target, and Target believed the driver over a longstanding customer. On Friday, July 31, a resident in my complex kindly brought a package to the leasing office saying it was by her door, but was not hers. The leasing office contacted me, and I now have my package.

2026-08-02有帮助 1