A bad customer service and malfunctioning device
Very poor customer service and no respect for user time. I spent over 45 minutes on support calls for a malfunctioning device under warranty, receiving conflicting instructions (send battery only, then both, then changed again). Even after escalation, there was no clear direction. Customers are expected to diagnose issues and handle repeated shipping for DJI’s own faults. Unacceptable experience for a premium brand.