Poor support
I have just received my first laser engraver based on ease of use reviews. The machine seems fine, but the support is appalling. The chat room is never manned, and messages saying they will email aren’t followed up. The website is appalling. I cannot find a comprehensive user manual anywhere. Everything I have learned so far has been via you tube. The app will not link to my machine, but instead of being able to find answers you repeatedly are referred to the same instructions. I am sure this machine has fantastic potential but I wonder if I will ever be able to exploit it.