20 days and I still don’t have my…
20 days and I still don’t have my husband’s birthday present. 5 days since I started pestering them about a shipping date/update. While the digital image is very cool, means nothing without the actual gift. Lack of communication is infuriating. I’m guessing their recent promotion maybe overwhelmed them a bit. Customer service is hard! I know. I have a company with hundreds of clients, and employees who handle customer service. But all they need to do is manage client/customer expectations; communication is key. No one likes to be ignored. No one likes to purchase something way in advance, only to have it not arrive in time….. for a birthday. You can have an awesome product, but if you can’t get it TO the customer, it doesn’t matter. I’m hoping they’ll figure out their bottleneck in logistics. Fingers crossed. The product itself is probably great! And for the very detail oriented, it’s 17 days if I don’t count Sundays.