No hate, just the pure thought about Basen Green :(
We are professional company and our main business is sales of batteries. Recently we have ordered 2 ps of test battery packs 12V 300Ah from Basen Green. Well, I can’t find the right words to express how disappointed I am from Basen Green. The after sales service is terrible :( !!! One of the batteries we’ve ordered is working perfectly, but the other one is totally full with issues. After connecting to the battery via Bluetooth the BMS doesn’t respond to commands to open or close charge/discharge ports. As well the main functions are not accessible, simply the EPROM communication in the BMS is not working. It turns that both batteries have different firmware versions… the one that is working have v6.6 and the other the faulty one v a.4. During a dispute over Alibaba, Basen Green started lying about the troubleshooting findings and have proposed that the issue is with the Bluetooth module and they have tested it and everything is working fine that’s why they offer refund only for the Bluetooth module! If that makes sense for you, for me doesn’t! Simply Basen Green has NO honour, such a suppliers DON NOT PLACE ON THE MARKET. Basen Green warranty is not really worth a penny. On top, the battery BMS get totally malfunctioning, started giving wired values and opening and closing safety futures it self. I was forced to drive this battery for safely destroying, because of safety risks! Our insurance policy do not allow us to open battery pack that is ip65. DO NOT BUY FROM BASEN GREEN!!!