Stuck with defective item, customer support horrific
I ordered the wireless visible earpick item a few weeks ago. When it arrived and I hooked it up, it worked for about 5 minutes before it kept dropping from its own WiFi that was provided by the manufacturer. I emailed customer support about the problem and they requested photos of the item, the Waybill and their SKU tag/QR code. I sent requested photos. They replied with “sorry for this inconvenience, since the return of this item would be too expensive for you, would you accept a $3 refund?” SERIOUSLY???? So I get a defective item and I get offered only $3 back with zero explanation OR full refund offered?? I have been going back and forth with them for over 2 weeks requesting a full refund and now all they are saying is “we are sorry for the inconvenience and will let the manufacturer know about the quality of the item” again….SERIOUSLY??? Save yourself the aggravation and DONT BUY FROM THEM!!!! Awful customer support, awful refund policies and very cheap products