They suddenly closed my account and charged all the early repayment amount to me!!!
I have been a loyal client of DBS for 10 years, and until recently, I had no issues with the bank. However, when I checked my account to pay my monthly bill, I was shocked to discover that my credit card had been closed, and I was charged the full early repayment amount of $2,500 for all my enrolled installments, not including the loan amount. I have been making timely payments on my credit card for the past seven years with no missed payments. I am bewildered as to why they suddenly imposed these charges. While I wouldn't mind them closing my account, it should not come at my expense, especially without my consent. I attempted to reach out to them through the contact option on their app, as I live outside of Singapore, but all I receive is the same automated response without a solution. This situation is ridiculous. I miss the days when DBS was the easiest bank to deal with; now, I find them to be the worst, especially considering their poor customer service.