Highly disappointed
I used to be very happy with their services and products for a very long time (always very responsive, the products always matched my expectations, etc.) until I decided to try their wigs for the very first time. Do not order wigs! The pictures are totally false advertisements! Horrible smell, damaged unit (as if someone already wore it for a long time), the ends were completely ruined, full of white hair and from “wavy” initially requested, I received crippled curly -at-the-ends hair. A disaster! Back to its packaging immediately! I complained right away (within 10 minutes after opening the package) and asked for a return/refund as the product – mind you “luxury” was NOT as per the pictures advertised nor the description. And as I read through the comments below, started the lengthy fake excuses (the transport, the climate, the lights, me and anything in between), the gaslighting, the “wash-the-hair-and-comb-it-maybe-it-will-be-good”, coming my way. Luckily I have paid it through PayPal so I’m now waiting for my full refund. Needless to say, after this horrific experience and thousands of dollars left to this company, I no longer want to be part of their customers base. It only takes 1 bad experience poorly handled to lose a loyal customer forever. So yes, it is definitely a “Hit or Miss” depending on which products you order from them. And at the same time, I’m frankly not surprised that after all this “raving success” the decline in their products and customer service was their next chapter. Best advice: Read all the negative reviews OUTSIDE their website (non-existent in their website anyway) and then make an informed decision whether to buy from this company or not.