Hoping for the best!
Just went through the purchase and set up with Andoi, via WhatsApp. Being a person of a "particular age" - I'm often dumbfounded by tech in most forms! My much younger family members and friends recommended eSIM for an upcoming trip (2 days from now) to Italy, Germany and Malta. Andoi was super patient with me (poor agent!) and walked me through everything. The reviews read well here, and I hope I can report the same. If e-SIM customer service is an indication of the actual service - I should be ok :-) Fingers crossed!