!!HIDDEN FEE!
!!HIDDEN FEE!! Successful refund though. Said the visa would be £20, charged me 169€. I called them, someone answered the phone and hung up on me after I explained the issue. Didn't pick up the phone the next 3 times I tried calling, only when I called with a blocked caller ID was my call answered. I had filled out a refund contact form in the meantime, which they claimed to have already processed (however the confirmation email came immediately after I sent off the contact form, so at this point I wasn't sure any of this was legit). The gentleman on the phone kept referring to the successfully processed refund instead of listening to me or answer my questions. Very frustrating and unprofessional interaction. Kept telling me they were a private company, hence the service fee, ignored my questions about where and when they inform the applicant about the sum, or whether I could get a proper invoice. All of this happened within the first 24h after I made the transaction, so I was lucky and had my money sent back to me a week later. However their lack of communication, trustworthiness and transparency made this a very uncomfortable situation, since I am at university and 160€ is a lot of money for me, not to mention handing over all your passport information during the application and credit card details, of course. Would not recommend.