Claims process is quick, easy and smooth
On my recent vacation in Japan this Nov, I had a fall and injured my wrist. Worried about the medical treatment in Japan, hassle of making direct call back to Singapore office while I was still touring, I opt to write email to get information on how to make medical claims when I returned to Singapore. Surprisingly I got fast reply the next day. Due to worries on my injured wrist, I decided to seek treatment the next day in Japan rather than seeking treatment in SG upon return. Able to get clear information from the Customer Engagement Team Ms Aisyah was a relief from my anxiety. Upon returned from my vacation, I start to make my medical claims through the Claim portal. Although I uploaded all required documents, I still got SMS message asking me for same sets of document to be sent via the email which is no big deal but puzzled.🤔