Customer service is very slow. Issues resolved successfully
Bought a light. Stated it would be delivered in 3-5weeks. It turned up 2months later. Damaged. Took insurance so Litfad offered a replacement. However I didn’t want to wait another 2 months etc so asked for a refund. Litfad didn’t want to pay the return cost, so after a lot of communication it was agreed that they will offer a partial refund. Again after a lot of communication (daily emails) they finally processed the refund. It’s a nice light, it arrived damaged unfortunately. Customer service at Litfad is slow but they eventually resolved the issue.