The Representative ended the chat as…
The Representative ended the chat as soon as I said "thank you". But I had a few more questions and had to start an entirely new chat, re-filling in all of my questions and personal information. Representatives should ask if we have any other questions before being so quick to end the chat. Update: I'm writing my uodate here because there's no option for me to respond to AMP's response to my original review. AMP, the chat message from me that you're showing is from the second chat I had to start because the first Representative I was chatting with immediately closed the chat after I said "thank you" once he gave me an answer to my first question. While I was writing my follow-up question, he replied, thanking me for using the chat service and ended the chat. I had to sign back in, go through all of the chat filtering questions, and re-ask my questions to the new Representative who answered my questions well.