I had a very disappointing experience
I had a very disappointing experience. While I was in the process of buying a flight ticket, I accidentally left my phone unattended for a short moment and my child started tapping on the screen. Unfortunately, this resulted in a ticket being purchased for €110 without my knowledge. I immediately cancelled the booking, yet I was told that I would only receive a refund of €11. This is completely disproportionate and unacceptable, especially considering the ticket was never used and the cancellation was made right away. I understand that part of the responsibility is mine, but keeping almost the entire amount in such circumstances feels unfair and unethical. I would not recommend dealing with a company that handles honest mistakes this way.