11/29/24
11/29/24 Head of Customer Relations Orpheum 7 1538 3rd Avenue New York, NY 10028 Dear Sir/Madam, I am writing to express my disappointment and frustration with my visit to the Orpheum 7 location at 1538 3rd Avenue, New York, NY 10028 on Sunday, November 24th, 2024. I was accompanied by my sister. As loyal patrons of this theater and AMC in general, we have never experienced such issues. Considering the highly anticipated release of two major box office movies on the same night, I expected better preparation to accommodate the packed theater. Unfortunately, our visit was marred by several problems that detracted from our overall enjoyment of the movie. The following problems caught my attention: 1. Insufficient staffing at the concession stand led to extremely long lines, causing inconvenience to many patrons. 2. The concession stand was dirty on both sides, with garbage visible under the feet of the staff behind the counter, posing a potential work hazard. 3. Overflowing garbage cans were a common sight throughout the theater. 4. The bathroom was filthy, lacking soap for handwashing and running out of tissue paper. 5. Only one bathroom was operational, resulting in long lines and wait times. 6. Many seats were broken and dirty, compromising the comfort and safety of patrons. 7. Shockingly, there was no security check or bag check upon entry, which raises concerns about safety and security. 8. Furthermore, the seat mapping for the Gladiator movie was inaccurate, specifically for seats M5 and M6. I hope you will take these complaints seriously and take immediate action to address these issues. I would appreciate a response regarding the steps you will take to improve the overall experience at the Orpheum 7. Sincerely, Vanessa