Horrible customer service and return policy
I ordered a sweater from them and it is EXTREMELY unflattering. It looks completely different in person than it does on the model. I went to the website to initiate a return, only to find that they don’t offer refunds, only store credit. At no point during my purchase was this advertised or made clear. I sent a polite email stating I would not be accepting store credit and I would need a refund, and they responded basically arguing with me that the pictures on their website are accurate and it’s my fault for not checking the return policy. If your return policy is this strict, you NEED to state that when people are ordering. I shouldn't have to hunt for it. This is predatory. Now I have to dispute with Amex which creates more work for everyone. Baltic Born, do better!