Dreadful Delivery Estimate
I ordered on November 26, and you provided an estimated delivery of December 6. On December 6, I got a notification from UPS that they are awaiting the package from you. Clearly, you needed ten days (at least a full business week, even ignoring the days around Thanksgiving) to process my order. I could understand the fact that I’m not going to have a birthday gift in hand, had you bothered to clearly communicate your delivery estimate. But I chose to order from you rather than Amazon, which promised delivery overnight, because I believe in supporting other-than-Amazon business whenever possible. Truly disappointed in your service and the response from your associate, who responded, when I inquired, “There is no guaranteed time in transit with UPS Ground. You can, however, get updates directly from UPS with that tracking number starting this evening.” As though this planning error is on me, rather than your company.