Chinese company doing business in US - Pathetic Customer Service
I contacted customer service to return a pair of shoes that did not fit. They first tried convincing me to keep the shoe, give it to a family or friend, and they would give me 10% refund. I insisted on returning them and they then said I would have to pay for shipping back to China which would be quite expensive. They then offered me 20% to keep the shoe. Out of frustration I took the 20% refund, vowing never to purchase from a Chinese on-line business again.