These people are scam STAY AWAY
When their service does not work, they will try and help a bit. When nothing works after that, they still refuse a refund and then state "I would like to point out that the contract you have concluded with us is legally valid. You cannot simply terminate it prematurely and unilaterally. Therefore, in the event of an unjustified chargeback, we will assign the claim to a collection agency, which unfortunately will incur additional costs for you."!!!! They are prepared to get a collection agency for a service that does not work, blimey... They then state they only use Malaysian law which is not the case, so whatever country you're in, forget that law apparently (not the case but they seem to think so) - absolute scam artists I could not recommend you enough to STAY AWAY.