I absolutely love Nanoleaf’s products but hate there support
I absolutely love Nanoleaf’s products – they’re innovative and stylish, and I’d happily buy more. But their support is by far the worst I’ve ever encountered. I needed a VAT invoice for my order and followed their instructions to the letter: I contacted support before placing the order and was told to proceed and they’d issue the invoice afterward. I entered my VAT number during the checkout process. Despite this, after placing the order, I was told they couldn’t issue the invoice because I didn’t contact them in advance – which I did. This back-and-forth dragged on for over a month, during which I missed year-end promotions while waiting for their response. The process is unnecessarily frustrating, inconsistent, and time-wasting. A simple system like VAT validation at checkout (as Amazon uses) could solve all of this, but instead, customers are stuck in a support nightmare. Great products, but I won’t deal with this again. If they can’t sort out their invoicing process, I’ll take my business elsewhere.