Reliable products and great customer service
(This was originally a 1-star review. I've changed it to 5 stars because DJI handled the situation really well.) I own an Osmo Action 4 and have nothing but positive things to say about it. This camera is ridiculously reliable. I use it to capture surfing footage exclusively and it has never let me down. I have had to use Care Refresh Premium twice. Both times because of mistakes on my part, while handling or cleaning the camera. First replacement was smooth as butter. Made a request and received a new camera within 48 hours. Oustanding process. Second replacement was a bit more complicated. My request was at a standstill for 5 days, even though DJI had received my payment. With the support telling me to "wait until tomorrow, we are still investigating" every day, I decided to write a 1-star review on here. DJI responded (see below) and I received a new camera within 48 hours. I was also offered a refund for the administrative fees. Impressed with how well DJI handled my negative review, I am changing it to a 5 stars. Overall, I am very satisfied with the Osmo Action 4. I was praising DJI for its reliable product, and will now do so for its great customer service as well.