AVOID
Unclear how this company is rated so highly, perhaps there are regional differences. If in Atlanta area, please avoid at all costs. NOT A MOVING COMPANY. They contract moves to anyone - no one shows up with a Bellhop truck or a Bellhop shirt as advertised or suggested. They also train movers on the job. Their claims policy is written so that practically anything can be destroyed and not covered - “Marble, ceramic, particleboard, chip-core, or pressboard, “natural materials”, whatever they consider minor damage or if the item was “too” heavy” - none of that is covered or reimbursable if damaged according to fine print. I suppose concrete would be an unnatural material but would probably be too heavy to be covered. I was told I would be receiving a full-service move. I very specifically discussed a full service move with Bellhop coordinators as including disassembly, protection and reassembly of my furniture. The individuals showed up separately, not as a team, with no packing materials or boxes. Furniture was not properly padded. Large portions of furniture was left exposed or not padded at all despite repeatedly requesting furniture padding and wrapping. 3 individuals were training another 2 “recruits”. One of the “recruits” showed up over an hour into the move, disrupted the move long enough to destroy my desk and then was sent home. It was a disaster. My L-shaped desk was destroyed. My large ceramic planter that was part of a set was destroyed. My entertainment center was broken. 2 of my 6 dining room chairs were dented. My sectional couch was left standing on end vertically (on the sides) . My guest bed could not be put back together because items were left at my old address. I dont hold the movers as responsible as I hold Bellhop for sending an ill-prepared team. They are also responsible for assuring me of a “full-service” move with appropriate furniture care, assembly and reassembly. I specifically clarified with BellHop personnel that my furniture would be taken apart, PROTECTED and reassembled and was reassured that it would. I also clarified this with the move lead via text the day before. I would prefer to pay more and have my items delivered intact and receive an actual full-service move. I wish I had been given appropriate, transparent expectations.