Does not even deserve a single star
Does not even deserve a single star I am shocked to see that I’ve been charged on 9 Dec for next cycle starting 13 Dec. I have not given authorisation to continue using my credit card for subsequent subscription. I have grave concerns that my credit card was charged without me agreeing and authorising for recurring payments. With StarHub, SingTel or other major telcos, before allowing the telco to charge your credit card for recurring payments, the customers need to explicitly submit a form to authorize telco to do so. Simba simply just proceeds to charge the recurring bills to the card that was used for the initial bill. And there is NO WAY to view and manage the payment method on the Simba app. NO hotline to call. NO replies to emails sent.