Abysmal customer service and a scam…
Abysmal customer service and a scam company. I'm a single mom with a tight budget and a teenage son who absolutely loves Hollister. I had waited months for a Christmas sale that would allow me to stretch my dollar and I also found a gift card on Raise/GCX and figured that I could save a little more money by buying a discount gift card. Win-win right?! My mistake! I purchased an $85 Hollister gift card from Raise/GCX, and received an e-gift card quickly via email. I went to Hollister.com immediately after to pay for my purchase with the gift card, but I was told that the e-gift card had $0 on it. As frustrating as that was, what was absolutely rage inducing was the fact that there is absolutely no way to speak with a human being to fix the issue. I was forced to submit my issue through their "chatbot" system, which helpfully told me that they had purchased the gift card directly from Hollister, so I myself needed to follow up with Hollister. I was stunned that they expected me to follow up with a company that I had not purchased anything from. Then, after wasting hours with Hollister, I was told that the gift card had already been redeemed a year ago and there was nothing they could do. At this point I was in tears. Four days after my initial purchase of the gift card, I finally received an email from Raise/GCX saying that they are looking into it and would get back to me in another SEVEN(!!) business days. At this point, the Hollister sale that I had been waiting for is over, I've now wasted hours of my time trying to resolve this issue with zero human interaction, and I'm out $71, with nothing to show for it but a digital gift card with a zero balance. I understand that things happen and mistakes are made, however I fully expect a company such as this to have a customer service system in place that allows you to speak with a real person. At this point I have no other recourse except to contact my bank. Save your time and money, do not buy from them.