I placed an order early November for an…Customer service and Refunds
I placed an order early November for an outfit and payment was deducted immediately and I kept looking for when it would be shipped. After two weeks it was not shipped and I emailed everyday for five days and was told by customer service it would have been shipped out on the same day, same answer was given to me by Emma, the customer representative I needed the outfit for an occasion and had to buy something else locally. As a result, I asked for a refund. I was told again by Emma that my refund was sent on Nov 20, however, she is yet to show proof of same and my bank is yet to receive it after 21 days. Please send refund ASAP. Thank you. Your customer service is awful and their should be put in place a better system for refunds.