Never delivered
Package was lost and never delivered on time for our trip despite the address being correct. We asked to deliver it anyway so we can have it when we return home. We never received it and found out it was never sent. We decided to give it a chance and asked to resend. They agreed and a couple of days later we received an email informing they decided not to resend, and that will refund the costs. All actions taken were based on their assumptions and not our needs or information provided.