Customer service is excellent
Customer service is excellent! I casually checked the delivery tracking from my order confirmation email and was very surprised to see the status was "Delivered" after only 8 days. Since I hadn't received it, I emailed MechDIY's customer service via the convenient invitation to "reach out with any questions" they also included in their email. Jimmy responded within 12 hours and his research confirmed the package was still on route (I must have misunderstood the tracking page). His prompt, courteous and helpful response was exemplary. What's more, my CubeXX was delivered the next morning - much sooner than expected! I highly recommend purchasing any handheld gaming system from MechDIY not only for their excellent customer service but because their customer focus is evident throughout the transaction. The CubeXX I received was preconfigured with the latest OS updates and ready to use, saving me much aggravation.