Sold me a ticket they didn't have
Updated my review to a higher score to reflect the fact that I received my refund. Thanks to RailNinja paying to be the top listing for an "amtrak" search, I didn't realise I was on a 3rd-party website until after I'd paid. Then almost immediately I got an email saying that the 10am train I had selected was no longer available, and that I needed to choose between trains departing at either 4am or 5am! They should not be allowed to sell tickets they do not have. I have submitted a "request for a refund" and this has now been paid, but I still do not feel this was a good experience.