Horrible
Horrible. I booked and paid a 24 hour reservation fare guarantee. Upon recieving the fare guarantee , I followed the prompt confirming booking, And received a confirmation email with a confirmation booking number saying my tickets will be with me within 24 hours. This is about 10 minutes after paying for my " fare guarantee" . With my booking confirmation, I started booking car rental, hotel, and excursion. 24 hour pass and no tickets. I check on my booking at it says "processing" . Atvthis point my 1st email is sent and response stated they needed more time to book and my tickets will be with me soon. 24 hours later, no ticket. I call to be told I didn't confirm my booking, to which I present my booking confirmation email and booking confirmation number. Guess what, the fare has jumped significantly. I provide 6 more emails proving confirmation and fare guarantee aswell as proof of confirmation within 10 minutes of my 24 hour guarantee window. Customer service has been absolutely useless, they are refusing to honour their price, they want me to pay significantly more than my confirmed booking price. And as of now have offered me only my booking guarantee refund. I have proof of timing, proof it was booked 10 minutes after holding it and corresponding emails, booking confirmation numbers . Original hold was on the 8th at 2:00 pm and completed booking with reference at 2:10 pm . It's been a disgusting experience with even the person Who has responded to this completely ig wrong all proof and evidence of their incompetence . Horrible. Unhelpful. Incompetent.